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In the case of large payments, the credit card company may give you a confirmation call for safety. During the verification process, if it is determined that the order is not a normal order, such as the use of a stolen card or an order under the name of another person, the order may be arbitrarily suspended or canceled.
For deposit without bankbook, you can deposit the product purchase price directly at PC banking, internet banking, telebanking, or a nearby bank.
The name of the depositor entered at the time of ordering must match the name of the actual depositor, and the deposit must be made within 7 days.

Shipping method: courier
Delivery area: nationwide
Shipping cost: Basic 4,000 won and free with purchases of 100,000 won or more. However, in mountainous areas such as Jeju Island, a delivery fee of 4,000 won is added.
Also, please note that additional costs may be incurred if the volume or weight of a specific product is large.
Delivery period: 2 to 4 days (Same-day delivery is available for orders paid before 12:00 on weekdays, and some items may be excluded from same-day delivery.
It may take 1~2 more days for Jeju and island/mountain areas.
Shipping Information: The product you ordered will be shipped after payment is confirmed.
Please note that delivery may be delayed depending on the circumstances of the delivery company after the product has been dispatched.

Exchanges and returns are possible
– Returns/refunds are possible for products that have arrived at the return address within 7 days from the date of receipt of the product.
– If the product is defective, the full amount including the shipping cost can be refunded.
– If the contents of the supplied goods and services are different from the indicated or advertised contents, within 3 months from the date of supply and within 30 days from the date of knowing the fact

If exchange or return is not possible
– Products with markings or embroidery due to customer requests in addition to existing products cannot be returned/refunded due to change of mind.
– If the product is lost or damaged due to the customer’s responsibility. However, except for cases where the shipping packaging is damaged to check the contents of the product.
– In case the value of the product is lost due to opening the packaging or damage to the packaging
– In case the value of the product has significantly decreased due to the customer’s use or partial consumption
– In case of damage to the packaging of products that can be reproduced (For more information, please use the 1:1 E-MAIL consultation at the Customer Satisfaction Center.)

※ In the case of exchange, return, or A/S, please send it after receiving a bulletin board and phone consultation. Otherwise, processing may be delayed.
※ If you request a refund after shipment, it will be processed after product collection and confirmation.
※ If you change your mind and exchange or return the product, the cost of returning the product must be borne by the customer.
Items must arrive exactly as they were originally shipped to allow for resale. (Including color exchange, size exchange, etc.)

– Purchased products can receive A/S according to the regulations indicated on the tag.
– The A/S and review process takes about 2 to 3 weeks after the product is delivered.
– A/S will be exchanged, repaired (paid/free), and refunded based on the result of the brand’s deliberation.

Please send it back to the address below after submitting it on the website bulletin board or by phone.
Please note that shipping charges are incurred in all cases except for defective products.
– Exchange: Please send with the round-trip delivery fee (Customer -> Sports City, Sports City -> Customer) 8,000 won enclosed.
– Return: Full or partial return of the ordered product (if the actual purchase amount is less than 100,000 won)
Round-trip delivery cost (Sport City->Customer, Customer->Sport City) 8,000 won must be enclosed.
For other partial returns (when the actual purchase amount is more than 100,000 won), please send it with a one-time delivery fee of 4,000 won (Customer->Sport City).
– A/S: One-time delivery fee (Customer->Sport City) 4,000 won is enclosed and sent. Delivery cost information according to the result of A/S later.

Courier to use: Rosen Courier 1588-9988

address to send
Sports City, #209, Taejang-ro 741, Gimpo-si, Gyeonggi-do, 10090, South Korea (031-996-6503)

In the case of refund, we will refund the payment amount within 3 business days after confirming the return confirmation.
If you paid with a credit card, we will cancel the credit card authorization so you don’t get charged.
(However, if the payment can be made according to the credit card payment date, in this case, the credit card company will refund the next month’s credit card payment.)

Service inquiry information