All of our items will be shipped to buyers’ address that buyers offer, please confirm your address before payment. We will send the items within 3 business days once your payment is completed. (Holidays may be extended) for color:
Pictures are for reference samples only. Due to limitations in photography and the inevitable differences in monitor settings, the colors shown in the photography may not correspond 100% to those in the items themselves. For Featback:
Your satisfaction and your positive feedback is very important to us. Please leave positive feedback and 5 stars if you are satisfied with our TEMS and services.
If you have any problems with our items or services, please feel free to contact us before leaving negative feedback. Let’s do our best to deal with any problems and provide BestCustomer services for you. Company Profile
We are a cross-border e-commerce company, integrating multiple overseas online and offline sales channels.
about shipping
* Generally, all orders will be processed within 3-5 business days after payment is confirmed.
* Item will be shipped via Epacket, Sfexpress, Yanwen, China Post Air Mail, EMS, DHL, FedEx, USPS as you choose when ordering. The delivery depends on the carrier after the packages shipped, plus it is international TR
Ansport, the delivery may be delayed, I hope you can understand and wait patiently. Thanks in advance. * You can track your parcel on 17track. If you can’t find any tracking information about it, please contact us.
Customer service:
1. Feel free to contact us if you need help by online chatting (instant messages) or email, we will reply as soon as we read it.
2. All the pictures we present may exist a normal little color difference due to different monitor and brightness.
3. If you have any problem before or after sending the order or receiving the package, please contact us first instead of opening the dispute, we will try our best to solve it.
feedback
* Your early confirmation will be highly appreciated after receiving the items
* Your feedback is vital to us, we sincerely hope you can leave all 5 stars positive feedback if you are satisfied with our products and services.
* Please contact us first before leaving any negative feedback, we will solve the problems for you.
QA
Q: When will my order arrive?
A: The delivery depends on the destination and the carrier you chose, also it is the international transportation which takes time, please understand and wait patiently.
Q: What can I do if I want to change the address?
A: The address cannot be changed after the package is shipped, so please check your address is correct and complete before you submit the order.
Q: What can I do if I receive wrong/broken products or empty packages?
A: We will check and pack carefully, but if that situation happens, please contact us first instead of raising the dispute, we will try our best to solve it.
Q: What can I do if I order the wrong item?
A: Please contact us as soon as possible, tell us which item exactly you need, we can change for you before the order shipped.
Q: I can’t track my package, what’s going on?
A: Generally, the tracking information will be updated 2-5 days after shipping. If you still can’t track it, please contact us, we will see for you as soon as possible.
Q: When will you ship my order?
A: If your order is paid and confirmed by DHGate, we will ship in 3-5 business days.
