In the case of a large payment, the credit card company may call to confirm for safety. During the verification process, if it is determined that the order is not normal, such as the use of a stolen card or an order in the name of another person, the order may be suspended or canceled at will.
For deposit without a bankbook, the purchase price can be deposited directly through PC banking, Internet banking, telebanking, or at a nearby bank.
The name of the depositor entered at the time of ordering must match the name of the actual depositor.
Delivery Method: Courier
Delivery area: nationwide
Shipping cost: Basic 4,000 won and free for purchases over 100,000 won. However, 4,000 won will be added to the shipping fee for mountainous and island areas such as Jeju Island.
Also, please note that additional costs may occur if the volume or weight of certain products is large.
Delivery period: 2 to 4 days ( Same-day delivery is possible for orders that have been paid before 12:00 on weekdays, and some items may be excluded from same-day delivery.
Jeju and island mountainous areas may take 1-2 days more.
Shipping Information: The product you ordered will be shipped after payment is confirmed.
Please note that delivery may be delayed depending on the circumstances of the delivery company after the product has departed.
Exchanges and returns are possible
– Returns/refunds are available for products that arrive at the return address within 7 days from the date of receipt.
– If the product is defective, the full amount including the shipping fee can be refunded.
– Within 3 months from the date of supply, or within 30 days from the date of knowing the fact, if the contents of the supplied product or service are different from the displayed or advertised contents or implemented differently
If exchange or return is not possible
– In addition to existing products, products with marking or embroidery due to customer requests cannot be returned or refunded due to change of mind.
– In case the product, etc. is lost or damaged due to a reason attributable to the customer. However, this excludes cases where the shipping packaging, etc. is damaged to check the contents of the product.
– In case the packaging is opened or the packaging is damaged and the value of the product is lost
– If the value of the product has significantly decreased due to your use or partial consumption
– If the packaging of a product that can be reproduced is damaged (For more information, please use the Customer Satisfaction Center 1:1 E-MAIL consultation.)
※ In case of exchange, return, and A/S, please send after receiving the bulletin board and telephone consultation. Otherwise, processing may be delayed.
※ If a refund is requested after shipment, it will be processed after product collection and confirmation.
※ If you change your mind and exchange or return the product, you must bear the cost of returning the product.
Items must arrive exactly as they were originally shipped in order to be eligible for resale. (Including color exchange, size exchange, etc.)
– Purchased products can receive A/S according to the regulations indicated on the tag.
– The A/S and review process takes about 2 to 3 weeks after delivery of the product.
– A/S will be exchanged, repaired (paid/free), or refunded based on the brand’s deliberation results.
Return information such as exchange, return, A/S, etc.
Please send it back to the address below after receiving it on the website bulletin board or by phone.
Please note that there is a shipping fee for all cases except for defective products.
– Exchange: Please enclose 8,000 won for round-trip shipping (customer -> sports city, sports city -> customer) and send it.
– Returns: Returns of all products or parts ordered (if the actual purchase amount is less than KRW 100,000)
Please enclose 8,000 won for round-trip shipping (Sports City->Customer, Customer->Sports City).
For other partial returns (if the actual purchase amount is more than 100,000 won), please enclose a shipping fee of 4,000 won (customer->Sports City) once and ship it.
– A/S: Please enclose only KRW 4,000 for one-time courier fee (customer->Sports City) and ship it. Guidance on shipping cost according to the result of A/S later.
Courier to be used: Rosen Courier 1588-9988
address to send
(Postal Code) 209 Sports City, 741 Taejang-ro, Gimpo-si, Gyeonggi-do, 10090 (031-996-6503)
In the case of a refund, we will refund the payment amount within 3 business days after confirming the return confirmation.
If you paid by credit card, we will cancel the credit card authorization so that you will not be charged.
(However, if the payment can be charged according to the credit card payment date, in this case, the credit card company will refund the next month’s credit card payment.)
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