About our products
■About our products
Our store basically sells used items that we have purchased from customers, unless otherwise specified in the product description.
When purchasing, specialized staff with long experience in the industry will purchase items in accordance with our store guidelines, appraise each item, and only sell items that pass our set standards.
We try to provide as much detail as possible about the condition of the item in the product description, but due to the nature of used items, there is also some subjectivity. Even if there is no mention in the product comments or images, there may be some damage such as odor, small holes, dirt or stains, frayed threads, etc. Also, there may be errors (about 2-3 cm) due to individual differences in size measurements, and oversights of product details that should be mentioned, so we cannot mention everything, so please refrain from purchasing if you do not understand used products or are nervous about perfection.
If you have any questions about the products we sell, please feel free to ask us.
■ About size and measurements
Sizes vary by brand. When ordering, please refer to the actual measurements in the product description.
*We cannot accept returns due to incorrect size. Please see here for how to measure your size.
Payment Method
Bank transfer Bank transfer fees will be borne by the customer.
Credit card: lump sum payment, revolving payment, installment payment
■Information based on the Specified Commercial Transactions Act
Please check this out for details.
■ Privacy Policy
Please check this out for details.
Delivery Information
■About shipping and delivery charges
At Life, shipping costs nationwide are 700 yen.
Please specify an arrival date within 7 days of the order date.
■Delivery will be made by Yamato Transport.
■We will ship your order 3-5 days after confirming your order. *Orders placed after 2:00 PM will be processed on the next business day.
■ Arrival date and time specification
・Available date: 5 to 10 days later
・Available time slots
Morning / 14:00-16:00 / 16:00-18:00 / 18:00-20:00 / 19:00-21:00
■We may not be able to meet your request depending on the delivery area. Also, orders placed after 9:00 a.m. will be treated as orders on the next business day, and will be shipped on or after the next business day, so we may not be able to meet your desired arrival date and time. Thank you for your understanding.
Returns Policy
If there is a defect in the product you purchased, we will accept returns. If you wish to return the product, please check the following and contact us within 5 days after receiving the product. (This does not apply to non-returnable products.)
●Wrongly sent or defective item → Shipping and handling fees will be borne by our store
●Customer’s convenience → Shipping and handling fees to be paid by customer
■Return contact information
Phone number: 022-352-4633 Reception hours: Weekdays 12:00-16:00 (Closed on Saturdays, Sundays and public holidays. Please contact us by email outside of these hours.)
Email address: [email protected]
Return address: 〒984-0821
3-17-57 Nakakura, Wakabayashi Ward, Sendai City, Miyagi Prefecture
Person in charge: Yokomichi (Customer Service Manager)
inquiry
■Contact us
E-mail：[email protected]
Inquiry reception hours: 10:00-16:00[年中無休（年末年始除く）]
We accept orders over the Internet 24 hours a day. However, inquiries by email after 4:00 p.m. will be accepted on the next business day. Please note that it may take some time to respond to your inquiries.
Physical store information
3-17-57 Nakakura, Wakabayashi Ward, Sendai City, Miyagi Prefecture
2024-06-11 19:09:45
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