Products purchased overseas by Amazon are sold on Amazon’s overseas website, and the laws, regulations, standards, norms and practices of the original place of sale where the overseas website is located are applicable, so they may be different from products sold in China in the following aspects:
• size:Footwear size table, unit conversion table. Remarks: If the selling brand provides a specific size chart, please refer to the brand size chart.
• Voltage and power sockets: Electronic products may not support China’s voltage environment, power sockets and other specifications and standards, and need to be used with transformers or conversion equipment. Power usage tips.
• Shelf life of beauty products: The production date/expiration date of beauty products may be different from those purchased through domestic channels. For details, please refer to the purchase tips for beauty products.
• After-sale service: Products purchased overseas by Amazon are provided with after-sales warranty by the brand owner in the original sales place where the overseas website is located. Such warranty and other after-sales services may not cover China. For details, please contact the brand owner for after-sales consultation.
• Labels, manuals and instructions: labels, manuals and instructions are not translated into Chinese; the ingredients, claims, product descriptions, reference values and recommended values contained may be different from Chinese standards or practices.
• Others: Due to the difference between the place of sale and the place of use (especially children, the elderly and the disabled, etc.), the use environment, consumption scenarios and habits, the product may not be or may not be fully suitable for the purpose of use.
2. Customs clearance service:
• According to the requirements of China Customs, when you purchase goods purchased overseas on Amazon, you need to submit the ID card information of the orderer (currently only Chinese resident ID card information verification is supported) for customs clearance. Click here for details.
• Amazon will not ask for your bank card number, verification code and other information for any reason. In case of any criminals pretending to be Amazon’s overseas purchase customer service to ask for your bank account and other information, please contact Amazon’s overseas purchase customer service or call the police in time, please be vigilant.
3. Logistics and distribution:
• The estimated delivery time is for reference only. The actual delivery is affected by force majeure factors such as customs clearance or weather. You can track the package in “My Order” to check the delivery status. If you have any questions, please contact customer service for consultation.
• Amazon’s overseas purchases meet the requirements of customs import and export policies, and support delivery throughout China except Hong Kong, Macao and Taiwan, but delivery time in some remote areas will be extended accordingly, and a few products do not support delivery. If you have successfully placed an order and we are unable to deliver it to you, we will keep you informed.
• Amazon’s overseas purchases currently do not support evening delivery, scheduled delivery, self-pickup and other services.
4. Others: The overseas products purchased and sold by Amazon overseas are only for personal use. The purchase behavior must follow the principles of self-use and reasonable quantity, and may not be transferred to other commercial purposes and may not be sold again.
5. If you need more help, please check the Amazon overseas purchase help center.
