Profeco resolves 84 consultations and cancellations for cancelled flights, after Microsoft failure – El Sol de México

The Federal Consumer Protection Agency (Profeco) has resolved 84 consultations and conciliations arising from flight cancellations and delays in the country due to the impact on Microsoft services.

According to the agency, as of 3:30 p.m. on July 19, 31 consultations and 53 conciliations were resolved, of which more than half were at the Guadalajara, Jalisco airport.

He stressed that, in general terms, passengers were assisted by airlines and received protection of their rights as consumers.

In addition, 79 flights were cancelled nationwide and 71 more were delayed, most of them from the Viva Aerobús company.

According to Profeco, the Mexican company with the fewest cancelled flights was Aeroméxico, while the company with the fewest delays was Volaris.

Airlines must respond for cancelled or delayed flights

Profeco reminded that airlines will have to respond for cancelled or delayed flights resulting from the failures in Microsoft’s CrowdStrike.

Airlines are required to respond to cancelled or delayed flights because the Civil Aviation Law states that all passengers have the right to fair treatment and a “high level” of information that allows them to resolve flight cancellations or delays.

➡️ Join El Sol de México’s WhatsApp channel so you don’t miss out on the most important information

Airlines are required to promptly and expeditiously inform passengers in the event of changes to their itinerary or any other circumstance that could affect the contracted service.Profeco.

2024-07-20 01:44:29
#Profeco #resolves #consultations #cancellations #cancelled #flights #Microsoft #failure #Sol #México